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SHANZAY Customer Care

Shop With Confidence

We want every SHANZAY order to feel simple, secure and convenient — from choosing your favourite suit to receiving it at your doorstep.

Free Delivery Across Pakistan
Cash on Delivery Pay at your doorstep
Easy Returns Subject to return policy
Helpful Information

Frequently Asked Questions

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01 Do You Offer Free Delivery?
Yes. SHANZAY offers free delivery across Pakistan so you can shop your favourite suits without paying an additional delivery charge.
02 Is Cash on Delivery Available?
Yes. Cash on Delivery is available on eligible orders across Pakistan. Place your order online and pay when your parcel arrives.
03 Can I Return or Exchange a Suit?
Eligible items can be returned or exchanged according to our return policy. Clothing should be unworn, unwashed and in original condition with tags and original packaging where applicable.
04 Do You Offer Refunds?
Eligible approved returns may receive a refund according to our return and refund policy. Processing time may vary depending on the payment or refund method.
05 Can I Open the Parcel Before Payment?
Open-parcel service may be available where supported by the courier and delivery location. Availability can vary, so please confirm with us before ordering if this option is important to you.
06 How Long Does Delivery Take?
Orders are generally delivered within 3–7 working days across Pakistan. Delivery time may vary depending on your city, location and courier service.